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Terms & Conditions

Thank you for accessing our website If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Charmers’ relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Charmers’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Longbrook Farm, Ford Street, Wellington, TA21 9NY.  Our VAT number is 510 8500 87. The term ‘you’ refers to the user or viewer of our website.



All prices quoted are net of VAT. VAT will be charge at the current UK rate of 20%. in the event of any increase in VAT we reserve the right to charge the new rate as set by the Government of the UK.


Upon clearance of payment goods supplied to the UK mainland will be at cost. Outside the UK mainland and the rest of the world, We use FedEX next day delivery as our carrier. If you have your own carrier you with to use this can be done by arrangement.


Payment by SSL secure payment on our website by any major credit/debit card or by cheque or bankers draft sent to our address. Payment due on order.

Returns Policy

We will only accept good to be returned within 7 days of delivery  and a 15% deduction will be made for restocking it including credit card cost. And any cost in sending goods back will be at the buyers cost.

Personalisation of Goods

The purchaser accepts all liability for any logos used and by ordering goods they have the legal right to use such logos. Charmers can not be held responsible for any breach of copyright in the execution of any personalised order placed by the purchaser. Charmers will also not be responsible for any spelling mistakes on artwork supplied. It is the purchasers responsibility to check all spelling when ordering. Any mistakes will not justify returning under faulty goods. Any use of logo's displayed on this site does not imply we have supplied the product it is only an example of what is possible. The copywrite of any logo's used remains the property of the respective owners.

Proofing of Personalised Products

Charmers will supply via e-mail a proof of any personalised product for the purchaser to approve. Any mistakes found after approval and the goods have been paid for, produced and delivered Charmers can not be held responsible

The Ribbon Printer

The printer is covered by a full manufactors Warranty of up to 2 years a copy of which is enclosed with each machine as long as you use our recommended products in the machine. We strongly recommend  you purchase a print head cleaning pen at the time of purchase. The warranty dose not cover the the Print head,Belts,Battery,Fuses,Covers,Triggers,Cables and Power supplies etc.


Other applicable terms

Privacy Policy - Before you continue using our website we advise you to read our privacy policy regarding our user data collection.  We will treat all of your personal data as confidential.  Our website uses cookies to monitor browsing preferences.  If you choose to allow cookies then we will encrypt any data stored.

Terms and Conditions of Sale - If you purchase goods from our website then our terms and conditions of sale apply to all sales.

You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your account and/or your Personal Information.

Intellectual Property and Rights of Use
Content published on this website (including but not limited to digital downloads, images, texts, music, graphics, logos) is the property of Charmers and/or its content creators and protected by international copyright laws. All such rights are reserved.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, images, appearance and text. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

You may not use any of our trademarks or trade names without our prior express written consent and you acknowledge that you have no ownership rights in and to any of those names and marks. You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

Whilst using our website you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

Applicable Law
By visiting this website, you agree that the laws of the United Kingdom, without regard to principles of conflict laws, will govern these terms and conditions, or any dispute of any sort that might come between Charmers and you, or its business partners and associates.

User-generated content
Visitors may post content as long as it is not obscene, illegal, defamatory, threatening, infringing of intellectual property rights, invasive of privacy or injurious in any other way to third parties. Content has to be free of software viruses, political campaign, and commercial solicitation. The views expressed by users on our site are their own and do no represent our views or values.

We reserve all rights (but not the obligation) to remove and/or edit such content.

License and Site Access
We grant you a limited license to access and make personal use of this website. You are not allowed to download or modify it. This may be done only with written consent from us.

We reserve the right to remove this website and its contents at any time.  We do not guarantee that our site, or its content will be free from errors or omissions and you accept that such changes may result in your being unable to access our site whilst we are carrying out works.  We will not be liable is for any reason our site is unavailable at any time or for any period.

User Account
If you are an owner of an account on this website, you are solely responsible for maintaining the confidentiality of your private user details (username and password). You are responsible for all activities that occur under your account or password.

We reserve all rights to terminate accounts, edit or remove content and cancel orders in their sole discretion.  We reserve the right to suspend any accounts that in our reasonable opinion have failed to comply with any of our terms and conditions.

Links to other websites
To improve your experience on this website we may have included links to third party website.  Links to third party sites are not under our control and we are not responsible for the content of these linked sites.  We will not be held liable for any loss or damage that may arise from your use of them.  Any concerns about third party links on our website should be reported immediately to [email protected]

Limitations of liability
While we will use reasonable endeavours to verify the accuracy of any information we place on the website, we make no warranties, whether express or implied in relation to its accuracy. The website is provided on an "as is" and "as available" basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the website, or any transaction that may be conducted on or through the Website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.

If you are a business user, please note that in particular, we will not be liable for:
loss of profits, sales, business, or revenue;
business interruption;
loss of anticipated savings;
loss of business opportunity, goodwill or reputation; or
any indirect or consequential loss or damage.

If you are a consumer user, please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Site or to your downloading of any content on it, or on any website linked to it.

If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the Conditions and shall not affect the validity and enforceability of any of the remaining provisions of the Conditions.

No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.

For any queries regarding our terms and conditions please contact us via email [email protected] or phone 01823 663 101